The headline: the “Active” flag does not reflect real usage
⚠ Only 5 of 29 “Active” customers actually transacted in 2025–26 — and every top-volume customer is flagged “Inactive.”
The administrative
Is Active field is effectively meaningless as an engagement signal. 24 of 29 flagged-active accounts are dormant, while 144 companies transacting in 2025–26 are flagged inactive or absent from the customer list. Use the transaction log — not the flag — to judge who is a real customer.Usage trend & product mix
Total transactions per year
Down ~64% from the 2022 peak. 2026 is a partial year.
Lifetime volume by transaction type
Transaction type trends by year
LC collapsed after 2022 (Siemens departure). EXPORT declining. HS_CLASSIFICATION is the real growth story; IMPORT trending up with a 2026 jump.
Customer concentration (whale risk)
Top 20 customers by lifetime transactions
FLEX + SI alone ≈ 59% of all transactions ever. Top 5 ≈ 75%.
Real-active customers (transacted 2025–26)
| Company | 2025–26 txns | Users | Flag |
|---|
“Active” flag vs reality
| Flagged-active company | Lifetime | 2025–26 | Verdict |
|---|